Terms and conditions

TERMS & CONDITIONS – MAHE STUDIO
Version 1.0 – July 2025
Welcome to the terms and conditions of MAHE Studio. Make sure to read it before placing your order. Should you have any questions, our customer service team is ready to help at hello@mahestudio.co.

Article 1. Identity of the trader
MAHE Studio
Schovenhorststraat 1, 1333 ZC Almere
Chamber of Commerce (KvK): 97297585
VAT ID: NL005264013B17
Email: hello@mahestudio.co
Website: https://mahestudio.co

Article 2. Applicability
These Terms apply to every offer and transaction between MAHE Studio and the consumer. By placing an order on our website, you accept and are legally bound by these Terms. If you do not agree, you should not place an order. MAHE Studio reserves the right to amend these Terms at any time. Updates will apply to all subsequent purchases.

Article 3. The offer
All product descriptions, prices, and imagery are presented with the greatest care. Due to the handmade nature of our products, minor variations or imperfections may occur. These are not defects but characteristics of artisanal production. MAHE Studio is not liable for obvious typographical errors.

Article 4. Order and Agreement
By placing an order, you automatically agree to these Terms & Conditions. After submitting your order and receiving confirmation of payment, the agreement between you and MAHE Studio becomes binding. In the event of stock issues, production errors, or other order-related problems, our liability is limited to the full refund of the amount paid for the product in question.

Article 5. Prices and Payment
All prices are listed in EUR and include VAT. Shipping costs are added at checkout. Payment must be made using one of the accepted methods and in full before your order will be processed.

Article 6. Shipping and Delivery
  • Orders are currently shipped within the Netherlands.
  • Custom items: shipped within 14 business days.
  • Non-custom items: shipped within 3 business days.
  • Shipping is handled by PostNL.

MAHE Studio is not liable for any inconvenience or damage resulting from delays by the carrier. MAHE Studio is also not liable for damage caused by incorrect delivery information provided by the customer.

MAHE Studio is not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, transport disruptions, strikes, or failures in communication infrastructure (force majeure).

Article 7. Right of Withdrawal (Returns)
For non-custom products:
  • You have the right to withdraw within 14 days of receiving your order.
  • You must notify us within that period and then return the item within 14 more days.
  • Return costs are the customer's responsibility.
  • Refunds will be issued within 14 days after receipt of the return, excluding original shipping fees.
  • Returned products must be unused, undamaged, and in original packaging.
For custom products:
Personalized items are excluded from the right of withdrawal under Article 6:230p BW. These items are made to order and cannot be resold. Please note: custom products are handmade and delicate. We do not offer any warranty on custom items. Detachment of glued letters, especially due to bending, impact, or misuse of the case, is not covered.

Article 8. Complaints
If you believe your product is faulty due to a production issue, please email hello@mahestudio.co with supporting images. We aim to respond within 5 business days. Normal wear and tear, scratches, discoloration, or damage caused by misuse or impact are not considered defects.

Article 9. Product Use and Liability
MAHE Studio is not liable for:
  • Indirect damages such as loss of data, income, or business opportunity
  • Damage to the product caused by improper use or modification of our phone cases
  • Damage from neglect, misuse, drops, exposure to moisture, or bending
  • MAHE Studio is never liable for any damage to a customer’s phone or device, regardless of whether the phone was used with or without a MAHE Studio case. Our products are decorative and artisanal in nature and do not guarantee protection against impact, drops, or other forms of damage.
Our total liability is limited to the purchase amount of the product in question. Reselling of MAHE Studio products without explicit written permission is strictly prohibited.

Article 10. Privacy
We respect your privacy and comply with the General Data Protection Regulation (GDPR). We process your data solely for the purpose of fulfilling your order. Your personal data will never be shared with third parties.

Article 11. Intellectual Property
All content, designs, product imagery, and branding on our website and socials are the property of MAHE Studio. Unauthorized use or reproduction is strictly prohibited and may result in legal action.

We do not knowingly infringe upon the intellectual property rights of any third party. If you believe that your rights have been violated, please contact us directly so we can investigate and take appropriate action.

Article 12. Governing Law
These Terms are governed by Dutch law. Disputes will be handled by the competent court in Amsterdam, The Netherlands. Before taking legal action, we encourage finding an amicable solution.